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May 10, 2018

When Tim Martin announced that he was giving up Wetherspoon’s social media accounts a few weeks ago, many business owners sighed enviously.
 

Did the thought, “Go, Tim. What exactly DOES social media do for me, except act as a giant time suck?” float through your mind?...

August 7, 2017

In recent years, customer expectations have skyrocketed, which means customer experience is more important than ever. 

You can argue that often those expectations are unreasonable, but it’s the world we live in. A recent white paper by the open review community, Trustpi...

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March 23, 2018

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